Refund Policy

1. What You Are Purchasing

Registration and the Free Starter plan are free of charge. Pathuma also offers paid plans — currently Standard and Pro — which are digital services that grant a weekly Interest allowance and a profile boost, valid for a fixed period (currently 30 days) from activation. Plans do not auto-renew. Current prices are always shown on the Pricing page in Sri Lankan Rupees (LKR).

2. All Sales Are Final

Because plans are digital services that are activated and made available to you immediately upon successful payment (for bank transfers, upon our verification of the deposit), all purchases are final and non-refundable. We do not provide refunds, exchanges, credits, or pro-rata adjustments once a plan has been activated, and unused weekly Interests do not carry over or convert to cash.

3. Situations That Are NOT Eligible for a Refund

Without limitation, refunds are not available for:

• Change of mind, or no longer needing the plan;
• Not finding a match, partner, or spouse, or dissatisfaction with other members or with the responses you receive;
• Interests that were sent and not accepted (an Interest consumes one unit of your allowance whether or not it is accepted);
• Unused weekly Interest allowance, or time remaining when a plan expires;
• Suspension or termination of your account for breach of our Terms;
• Issues arising from your own device, internet connection, or incorrect information you provided.

4. When We May Issue a Refund

We will review a refund request only where:

• You were charged more than once for the same plan due to a technical error (a duplicate charge);
• Your payment succeeded but the plan was not activated due to a confirmed system failure on our side, and we are unable to activate it; or
• A bank-transfer deposit was misallocated and a plan was activated for the wrong account.

Approved refunds are issued to the original payment method. Bank-transfer refunds are made to the originating bank account.

5. Bank-Transfer Payments

Bank-transfer payments are activated only after our team verifies the deposit. If a bank transfer cannot be verified or is rejected, no plan is activated and no amount is retained by us. If you transferred funds in error, please raise it with us promptly so we can assist.

6. How to Request a Refund

To request a refund under Section 4, email support@pathuma.lk within seven (7) days of the transaction, including your registered mobile number, your Order ID (or Member Number / payment reference for bank transfers), the date and amount of the payment, and a description of the issue. We may ask for additional information to verify the transaction.

7. Processing

We aim to review eligible requests within seven (7) business days. Where a refund is approved, the time for the funds to reach you depends on your bank. We reserve the right to decline requests that do not meet the conditions of this policy or that we reasonably believe to be fraudulent or abusive.

8. Chargebacks

If you believe a charge is incorrect, please contact us first — we will work to resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account, and we reserve the right to contest chargebacks we believe are unwarranted.

9. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be posted on this page with a revised "last updated" date.